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This is the Jelly forum. @Lady_Sarina !!! Can you move his post to Saga/Soda thread? This is the Saga/Soda jelly forum.
Hi @WAIMEA
Welcome to the Jelly Community!! :0)
We'll move this to Soda, so you can be helped specifically by your community but in the meantime, check here to see if it is your browser or here? Please save your game and try syncing accounts also.
I'm not sure which device or platform you're playing on and these would be great details to provide for all forums, though, clearing caches is helpful and see here, it might help?
Also check for updates in the App Store or Google Play Store and check device software is updated also.
2GB minimum available space is also recommended so housekeeping your device is always good every now and again 👍