Feedback on ads won’t show to earn extra moves

betchiegrl29

I have an internet connection but this part is buffering after an unfinished level. I cannot earn extra moves by watching ad or rather cant click on the gold bars to go further.

kiara_wael

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login.

Alienscar

Hello @betchiegrl29 I think you might be effected by a long running issue for which there is no fix just yet. Please refer to the post linked below for more information.

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

betchiegrl29

Thanks @Alienscar and @kiara_wael , will definitely try your answered tips. 🤗👍🏻

Alienscar

@betchiegrl29 Sweet, let us know how you get on.

betchiegrl29

Oh it’s now working 🤗

I logged in and out as instructed by @kiara_wael and sent also my Acct ID from the link you sent @Alienscar . Thank you so much🤗👍🏻🍭

Alienscar

That is excellent news @betchiegrl29. Keep on crushing