Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and welcome to the King Community
Sorry to hear that. Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game
Check also the page here about the Lives.
Welcome to the King Commuity.
First of all, the lives cannot be saved permanently because the lives exchange process is always going on so you will notice that your lives are never stable i.e. the number is sometimes decreasing and sometimes increasing.You can add more active friends to your game and exchange live with them continuously to reduce the loss of live during the game.
You will also find more details on how lives works HERE.
Thanks!