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MaryLuyo2020
Posts: 1,341 Level 3
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@MaryLuyo2020 I can't guarantee that this will help, but please try the steps below that are available from the Help Center
Ensuring that your device and the game app are the latest and most up to date versions is really important as it means that not only will your device run as smoothly as possible, but also that you can take advantage of the latest levels, features and promotions that we have released.
We’ve created this helpful video to guide you along the process, take a look!
If you’re already on the most up to date version of your game and operative system, or once you’ve updated them, and crashing still happens, we can perform the following actions:
Force closing your apps
There’s different way of doing this depending on your device’s make and model. You can either clear your device’s memory or through the application manager in your device’s settings.
Restarting your device
Again, it all comes to the make and model of your device.
There’s two generic ways for you to restart your Android device:
- Soft reset: press and hold down the power button for approx. 20 seconds. You should see your device turning off and back on.
- Hard reset: take off your device’s battery cover and remove the battery. Insert back the battery after approx. 30 seconds and turn your device on using the power button.
Checking the storage on your device
Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free.
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