I have problem with Facebook

ahmedshami

I have problem with Facebook account I'm at level 1537 but still my race level at level 771

maryanne188

I don't think it's facebook. It is KING. I don't play on facebook and I can't get games to load and sometimes it puts me all the way back at level one

arwen777

@ahmedshami if you lost levels, here's how to get them restored:

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/349370/i-have-problem-with-facebook

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again to Facebook.

If not works Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon!