why is my f5 not working anymore? It still pops up.. it's like it's frozen doesn't move on

lynnbell

It still pops up.. it's like it's frozen & doesn't move on

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/349579/why-is-my-f5-not-working-anymore-it-still-pops-up-its-like-its-frozen-doesnt-move-on

Hi and Welcome to the King Community

Please check out the additional article below to ensure you have done all the updating steps required

https://community.king.com/en/candy-crush-saga/kb/articles/167-update-fantastic-five-has-had-an-upgrade

arwen777

@lynnbell have you tried the standard troubleshooting? Force close all apps and restart your device / Leave your device off for a minimum of ten seconds / Check for any updates for both your device and app / Make sure you have at least the King recommend 2GB of memory free on your device in order for it to run smoothly.

If this standard troubleshooting does not help then please reply back and we’ll go from there. Thanks.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/349579/why-is-my-f5-not-working-anymore-it-still-pops-up-its-like-its-frozen-doesnt-move-on

Hi and Welcome to the King Community

Please check out the additional article below to ensure you have done all the updating steps required

https://community.king.com/en/candy-crush-saga/kb/articles/167-update-fantastic-five-has-had-an-upgrade