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This keeps happening to me, although once I did get the reward. It just seems when you complete the last one on the second level of the chocolate box it freezes and you lose your rewards!!! Very frustrating and wonder if it’s a ploy to get you to buy more bonuses yourself rather than winning them!! Cynical I know but happening to often!
Hello Clare, whilst your F5 screenshot shows 7000/7000 there is no green tick in the last circle. This probably means you are suffering from the well known F5 graphics glitch. All you need to do is to keep playing until you get a tick in the last circle. Also if you add up the individual scores of your team you will note that they do not add up to 7000. I normal circumstances the Fantastic Five glitch will resolve itself.