🍫 Chocolate Box - Server error!

Crazy Cat Lad

This error message above seems to appear in many games in the Chocolate Box.

The same issue is also causing that the feature do not appear at all in the game for some players or suddenly disappearing.

The issue is being looked into and hopefully fixed soon.

I will post any updates or news about the issue on the page here. Please stay tuned and thanks for your patience!

Crazy Cat Lad

The Server Error in Chocolate Box has been fixed and the box has been working correctly the past weeks.

If you have any questions or new issues with the Chocolate Box, please post it in our Support section here:

https://community.king.com/en/candy-crush-saga/categories/support

Lisaknits

For 2 or 3 days I've had a server error on the chocolate box. I'm playing Candy Crush Saga on my laptop at King.com. Everything else is working fine. Please let me know how to clear this error message and gain access to the chocolate box.

kiara_wael

Hi and Welcome to the King Community

Are you cannt connect to the King account ? is your problem like this

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Lisaknits

No, as I stated in my email I'm playing Candy Crush Saga at king.com on my laptop without any problems. The server error message is ONLY on the Chocolate Box icon. I cannot apparently connect to my chocolate box to collect my prize for collecting the chocolates. I have played for many many months and this has only popped up for the last three days.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1796704#Comment_1796704

Welcome back to the King Community.

We're very sorry for your sudden problem and this is probably due to a technical problem with your game. However you can follow few troubleshooting steps below.(If you are using Windows 10 game app)

Check app update - log out game - Restart device - Open game and Log in.

If you do not find the solution through these steps or if you got such a problem on the Kingdom platform, then please contact our Player Support.

Thank you!

Killbot

all other game functions are working as normal, been for about a week now

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/349384/chocolate-box-can-t-connect-to-server

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Killbot

I have done all of this and it has no effect, still same problem exists

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1799536#Comment_1799536

Hi and welcome to our king community.

Normally the above steps by kiara do help this. Sometimes slow internet is the cause of server connection interruption.

Please try to use the data mode or check your internet connection. Which might help you.

Also please let us know which device you are playing on.

Thanks and have a lovely time ahead.

minnaj

I have the chocolate box icon too, but it will not open. I have already done all of the steps above this week in order to clear up another problem. I was almost finished with my previous chocolate box, and now there's this new one that I can't even open.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1799958#Comment_1799958

Welcome back to the King Community.

If you have already followed the troubleshooting steps outlined above but still can't find a solution, please contact our Player Support as this may be a technical issue with your game.

You can contact our Player Support via the Help Center option from the Game Settings menu.

Thank you!