Are you playing Candy Crush All Stars?
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But there is. Please go to your settings search app notifications. Find the game and go to the game. Go to the store and click on it. There you will see Empty cache. Please do not delete any data. Then there are problems. I hope I could help you! I have an Android tablet. There is a cache to empty everywhere except on the Window 10 app, which you upload. I hope you can follow me!