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Game says no internet connection

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IWantAnswers
IWantAnswers Posts: 2 Newbie

For at least a week now one of my devices says that there is no internet connection. My game and OS are up to date, I am connected to the internet, I have tried on several different wifi networks, I have cleared the cache and restarted my phone. I put in 2 help requests, responded to the automated email with screenshots as it instructed and have yet to actually receive help. I just keep getting redirected to go to the community. None of the FAQs help. I don't want to uninstall/reinstall my game as that would lose all my boosters on this device. I am actually very surprised there is no way to back up boosters, it leaves players with no other option but to uninstall/reinstall with nothi

ng but frustration.

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