Welcome to the Candy Crush Saga Community
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Hello and welcome!
Please follow the instructions that @arwen777 has left you. My prepared draft only contains some additional information
Tap or click on the words "View Post" in the link below. This is the instructions that we players use when we lose our game progress and I hope it helps you.
If you have trouble or this does not work for you please comment again below, there may be more that can be done to help you.
Please do not uninstall your game as you will lose if gold bars if you have some
My kind regards and please let us know if this helps