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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
How can I get my gold bars restored that disappeared without explanation? I had over 100 and now I have 76. I have not used them.
There doesn’t seem to be anyone who helps? Kind of on your own I keep losing gold bars left and right it’s just tiring playing the game winning them and then losing them.
I just lost 31….I’m ready to quit this game
I am also missing gold bars purchased. When I email support I get a bot response referring to boosters. This is unacceptable. I would like to receive what I purchased in good faith without further delay - or a full refund
Hello @juniper1943🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!
Did you make sure that you did not spend them on a level for extra moves or to purchase boosters?
You can contact the King Player Support team and send them a complaint through this link --> https://soporto.king.com/contact
You will receive an automated email as an acknowledgement. It is not an actual response from the King team. Please wait for 3 to 5 days to hear back from an actual agent. If you do not receive any reply even then, send a reply to that automated email you received on the first day.
NOTE: Please do not send more than one complaint as it will only delay the process. The Player Support is a very busy team! Hence, it could take a while for you to receive help!
Thank you for joining our Community and have a great rest of the day🍫🍫
my gold bars have disappeared I had about 100 now I have got 8
I had atleast 28 gold bars up to a few hous ago. I has 3 and then I won 25 more lastnight. I stopped playing for a few hours and now I'm ready to play, all my boosters along with my 25 gold bars are gone. I'm so mad because I won those gold bars after having to purchase some along with boosters to pass particular levels.
Hi, 135 gold bars disappeared from my account .How do I get them back? I keep refreshing my game and still wrong number of gold bars.
Welcome to the King Community.
Gold bars are usually not lost if you do not purchase something through them. However, if you feel they have been lost without your use, you should contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Thanks!
Hello 👋
Welcome to the sweet King Community.
Sorry you have this problem. From the Community we cannot manage problems with gold bars, you must contact player support directly from your game.
You can read the information 👉 HERE We will be here for anything you need. Thank you and keep enjoying
@mcfisher55 perhaps the following will help you:
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Hello @MountainMom I am one of the 6 lucky winners for the gold bars for the just concluded Contest. I am grateful for the chance 6488209055
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Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
Hi i am having an issue with trying to buy boosters since this morning. I have tried to buy hard level offer, extra gold bars and it takes all my card details and then says you are having issues and no payment was taken. It is getting annoying….but i suppose on a plus note you dont get my money. I have updated and cleared…
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
