Password reset e-Mail link not working

4Shepps

I can’t get into my game . Forgot the e-Mail to my app and soon as the e-Mail arrives I click and I get this ??

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Glenn1972

Hello @4Shepps , I have seen others share the same issue you are encountering

Hopes are that this is a temporary issue as the system continues to fully reactivate itself in time

If you continue to receive error code 404, would you create a discussion in the support area just as you have done here?

In the meantime:

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache / history. And login again.

Please do not uninstall the app, you will lose your gold bars as they are stored in your device memory

Please, Reply in the in the comment box below confirming that you have completed the steps above and share if this helped or not

Thanks for your feedback, it is helpful 🤗

4Shepps

I finally got the link to work . Thank you for your comment . 👍🏻

Glenn1972

That is good to hear @4Shepps , your feedback will help all of us

Thanks🤗

Alienscar

Hello @4Shepps unfortunately your issue seems to be quite common at the moment.

For more information and any update on the issue please keep an eye on the Discussion I have linked below

https://community.king.com/en/candy-crush-saga/discussion/353744/%EF%BB%BFking-com-game-not-loading-login-not-working