🌀 Game freezing when level ends

Crazy Cat Lad

Something sticky is going on and the levels are freezing for some players when the level is completed or has failed.

This issue is being looked into and hopefully fixed soon.

Please stay tuned here for any news or updates on this!

Ans_Weelage

What is the matter with Candy Crush,I play one game and it does`n`t start a second game???

kiara_wael

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again. and please check this page

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

Ans_Weelage

I play on a laptop restarted and still the same thing,I play 1 game I have too log out to play a next game

also on my phone,same ting happened,I am stuck!

SHanson42

Every time I get to the end of the game (loosing) I get this screen and it sticks there. I have tried restarting my phone and I can attempt the level again then it sticks. I've also tried reinstalling which was very annoying because I lost all my boosters and its still sticking. Please help. thanks

kiara_wael

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login

https://community.king.com/en/blog/discussion/234660/remember-to-update-your-game-app

pengyjo41

When I'm done with one game, the screen freezes, goes dim, and doesn't load a new game. I have to get out of the game and restart each time. It's been doing it for a few hours now.

pengyjo41

This is what the screen looks like when I'm waiting for it to start a new game.

dashwood32097

I'm having the same issue, just started today. Very annoying.

dashwood32097

I'm having the same issue, just started today. I'm guessing they did some kind of update. No, those steps they give above didn't help. Very annoying, i hope they fix it soon.

Glenn1972

Hello @dashwood32097 ,

Thank you for the feedback and confirmation that you have completed the steps above. This is always helpful and a recommended protocol to use

Similar issues have been reported here and sent to our game team

Hopes are that this will be temporary as the game reactivates itself and will disappear in time

Would you continue to watch your game just a little longer and return here with your helpful feedback?

For any missed reward in any game feature, please report this to our Player Support Team here. Provide them with as much detail as you can

Our words are being noted

Thanks