🌀 Game freezing when level ends

Glenn1972

https://community.king.com/en/candy-crush-saga/discussion/354340/doesnt-load-a-new-game

Hi and Welcome to the King Community!

Thank you for providing your screenshot

Please do the standard trouble shooting by log out, update your game application, restart your device and login

If the screen continue to freeze return here and please return here and confirm that you have completed the steps above in your feedback

Thanks 🤗

[Deleted User]

This article can help, as @kiara_wael said.

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

Ans_Weelage

That is no answere to my question.

I play a level then its stuck I have to refresh the game on the laptop,phone and tablet

Alienscar

Hello @Ans_Weelage what device do you play on, and what level of candy crush are you trying to play

José_Savelkoul

You're always asking people to do troubleshooting, but I think it's about time King (e.g. the game team) needs to do some troubleshooting themselves. I'm one of the admins of the Candy Crush Saga All Helpgroup, seeing loads and loads of complaints every single day. I'm always asking our members to contact you, to share their thoughts with you. I've also shared a link to this post at the CCSAH-group because it's happening to loads of people. I really hope they all will follow the link that I shared, and make a whole lot of noise over here. But people are getting fed up with it. I really do feel the problem, again, is on your end, sorry. Please do get things sorted, and stop messing around. Thanks in advance...

Have a nice evening.

Glenn1972

Hello @José_Savelkoul , thank you for your feedback

Any actions that will resolve feature and game related issues are welcome here

Kind regards

dashwood32097

https://community.king.com/en/candy-crush-saga/discussion/comment/1885130#Comment_1885130

Hi, Glenn, thanks. Problem is still ongoing today.

Glenn1972

Thank you for your feedback @dashwood32097 🤗

Hopes were, that would help you

Since our last communication I read that our Player Support team at Candy Crush is looking into what many of us are experiencing in our game features

We all are patiently awaiting a resolve

Thank you very much, you are a pleasure to work with

dashwood32097

Thanks, @Glenn1972 , hopefully it is resolved soon!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/354321/level-sticks-at-end-of-game

Welcome to the King Community.

As our friend @Glenn1972 has already given you information there is some work going on in the game at the moment and that is why we are experiencing a number of temporary problems. Your game will probably be normal as soon as their works in the game are completed, but I will be back here as soon as I get the latest information.

Thanks in advance for your patience and support.