My app keeps closing on its own and I’m losing all my wins

marice19

In the middle of a game or a finished game the app shuts down and completely closes leaving me with a lost live and taking all my boost

Lindark

Hi I found a helpful thread for you:

https://community.king.com/en/candy-crush-saga/discussion/354620/my-game-randomly-closes-out-while-i-m-playing-and-i-lose-my-win-streak

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/354790/my-app-keeps-closing-on-its-own-and-i-m-losing-all-my-wins

Welcome to the King Community.

According to your statement , your game app crashed while playing the game and that's why you lost all the boosters and lives. Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. However, as they are saved directly to your device, sometimes by Game app crashing, deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, then the boosters can, unfortunately, be lost.

You can follow the troubleshooting steps at the link below to avoid such problems in future.

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

Thanks!