Jumping forward levels I haven't played

Lindark

Gosh, I'm sure a lot of us wouldn't mind jumping head an episode xD Lucky glitch for you! Hope you get it resolved :)

Lisada007

So I got a response from Customer care after I messaged them direct from the app.

The response seemed automated and did not address my problem which I detailed in the same way as I did here...the response was one addressing 'no more new levels in my game' and it basically congratulated me for doing so well'.

So...my issue remains. Can someone from support please reset my game to level 2150 please???

Glenn1972

https://community.king.com/en/candy-crush-saga/discussion/comment/1911327#Comment_1911327

Hi Lisada007 , greetings!

I am sorry to hear that our Candy Crush Customer Team did not resolve your issue

I am going to tag our Game Moderators @kiara_wael and @Sukanta_Biswas to ask to escalate your issue to our community manager

Thank you for being patient with us

I have placed a bookmark here and will continue to follow here in hopes of learning what it takes to resolve this type issue

Thanks, Glenn

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1911327#Comment_1911327

Thanks, we will try to solve your problem through our CM but you will have to wait a bit because our CM has been absent from the Community for some days.😊

Thank you!

hechicerilla

Hello again @Lisada007

The CM has already fixed the problem in your game. He asked me to tell you that he has done a reset on your account, but you have to reinstall the app as well. Delete the app, restart the mobile and load the app again and at the end connect to your account

Please let us know if everything works out after that.

Thank you and keep enjoying

Lisada007

Hi

Ok I have done what you said and deleted the app then switched my phone off and on again and then re-installed the app and logged in using my facebook login but I'm afraid I am still at level 2646 and it looks like almost all future levels are already played.

So I don't think the reset to level 2150 has worked.

Here is my user id again just for clarification...12586384960

Help!

Lisada007

Hi! My game is still not fixed…any chance it can be reset to level 2150…..please….!!!🙏🙏🙏🙏

Glenn1972

Hi @Lisada007  , greetings!

I am sorry to hear that we and our Candy Crush Customer Team did not resolve your issue

I am going to tag our Game Moderators @kiara_wael and @Sukanta_Biswas to ask to escalate your issue to our community manager

Thank you again for being patient with us

Lisada007

Hiya

any further with my issue? Is there something else I can try? I’m really missing playing the game.

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1921352#Comment_1921352

Hello again

Excuse me, I was absent and did not see your messages.

I'm sorry the CM solution didn't work. It's weird 🤔

I will inform the CM, but I am sorry to tell you that he is not there for the weekend and we will not have an answer until Monday.

Thank you for your patience.