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Jumping forward levels I haven't played
Answers
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So I got a response from Customer care after I messaged them direct from the app.
The response seemed automated and did not address my problem which I detailed in the same way as I did here...the response was one addressing 'no more new levels in my game' and it basically congratulated me for doing so well'.
So...my issue remains. Can someone from support please reset my game to level 2150 please???
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Hi Lisada007 , greetings!
I am sorry to hear that our Candy Crush Customer Team did not resolve your issue
I am going to tag our Game Moderators @kiara_wael and @Sukanta_Biswas to ask to escalate your issue to our community manager
Thank you for being patient with us
I have placed a bookmark here and will continue to follow here in hopes of learning what it takes to resolve this type issue
Thanks, Glenn
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Hello again @Lisada007
The CM has already fixed the problem in your game. He asked me to tell you that he has done a reset on your account, but you have to reinstall the app as well. Delete the app, restart the mobile and load the app again and at the end connect to your account
Please let us know if everything works out after that.
Thank you and keep enjoying
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Hi
Ok I have done what you said and deleted the app then switched my phone off and on again and then re-installed the app and logged in using my facebook login but I'm afraid I am still at level 2646 and it looks like almost all future levels are already played.
So I don't think the reset to level 2150 has worked.
Here is my user id again just for clarification...12586384960
Help!
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Hi @Lisada007 , greetings!
I am sorry to hear that we and our Candy Crush Customer Team did not resolve your issue
I am going to tag our Game Moderators @kiara_wael and @Sukanta_Biswas to ask to escalate your issue to our community manager
Thank you again for being patient with us
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Hello again
Excuse me, I was absent and did not see your messages.
I'm sorry the CM solution didn't work. It's weird 🤔
I will inform the CM, but I am sorry to tell you that he is not there for the weekend and we will not have an answer until Monday.
Thank you for your patience.
