Game keeps closing

Des1985

Whenever I try watch videos to get more moves, the whole game just closes.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/355979/game-keeps-closing

Welcome to the King Community.

We're sorry for your inconvenience😪The cause of your problem is app crashing and you may face such problems for various reasons. However, if you tell us which device you are using for this game, we suggest you follow some troubleshooting steps.

Thanks!

Des1985

I'm playing the game on a Samsung a32 device

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1914668#Comment_1914668

Please let me know if you can solve the problem by following the troubleshooting steps as per the link below😊

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Thank you!

Lindark

Hey there, sorry this happening to you :( It happens to many unfortunately. If you are able to skip the ad before it crashes your game, that may be your best bet!

Des1985

It's the ads to get more moves if you don't finish the level, and sometimes more moves help you win the level😔