Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 2
I just got a new l pad and lost all my progress way
Hello @MariaNuzzarello , greetings and welcome to the King Community!
Don't worry
Have you lost your levels? Here's how to get them restored.
Tap the words “View Post” in the link below to open ⤵️
Welcome to the Friendly King Community.
If you have previously saved the game on Facebook or Kingdom, your game progress is safe and you will get back game progress by logging in to the game again.
If you have not previously linked the game through any account, your game progress was completely lost.
However, even if you lose the game progress completely, we have a way to get your game progress back and you will find the various steps to get back the game progress by clicking on the link above or HERE.
Thank you.
Hello, are you able to sign into your account (email address) and see if you can retrieve your progress that way? Be sure to check back and let us know if we can help you more :)