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No Access to Gold Bars

SavvyCat
SavvyCat Posts: 5

Level 2
in Support

I have not been able to use up my gold bars. I feel REALLY ripped off, as your own announcement says previous purchases will be usable until the end of the game. I think this is all a scam, and I hesitate even buying anything for the other games.

Answers

  • abe_coffee
    abe_coffee Posts: 1,976
    edited December 2021

    hi @SavvyCat

    welcome to the community

    🍮 🍮  

    am sorry to hear you are unable to use your gold bars

    @Crazy Cat Lad is able to access your account ... and he will available next Tuesday

    please provide your user ID

    ABS ... find the User ID ... ---> here

    🍮 🍮  

  • SavvyCat
    SavvyCat Posts: 5

    Level 2

    1823596218

    I only have 10, but I only needed 9 to complete a game with three stars.

  • abe_coffee
    abe_coffee Posts: 1,976

    @SavvyCat

    thank you for the user ID

    🍮 🍮  

    it looks like there might be a problem with your account ... I was able to use 9 bars to get 5 moves at the end of a game

    🍮 🍮  

  • abe_coffee
    abe_coffee Posts: 1,976

    hi @SavvyCat

    @Crazy Cat Lad sent me a message

    🍮 🍮  

    customer support handles issues with gold bars

    • email Player Support so they can check what goes wrong when gold bars are used
    • choose "Purchases & Gold Bars" as the subtopic when emailing customer support
    • the first reply from customer support is an automatic reply
    • please answer the automatic reply to get a reply from an agent

    🍮 🍮  

  • Bigass
    Bigass Posts: 2

    Level 1

    I have not been able to buy any gold bars for weeks now so can you please tell me why

  • Bigass
    Bigass Posts: 2

    Level 1

    Help me to buy gold

  • SavvyCat
    SavvyCat Posts: 5

    Level 2

    There was a notice a while ago that you wouldn't be able to buy anything. My problem was I wasn't able to use what I had already bought. They fixed that. I have one gold bar left unused. I'd give it to you if I could! ;)

  • abe_coffee
    abe_coffee Posts: 1,976

    hi @Bigass

    welcome to the community

    🍮 🍮  

    unfortunately, we are no longer able to purchase gold bars

    🍮 🍮  

    here is part of the announcement made on Oct 22 2021

    "It’s with a heavy heart that we inform you that on the 15th of December 2021, we will terminate the service for AlphaBetty Saga. On that date the servers will be taken down and the game will no longer be playable.

    As of 30th October 2021, in-app purchases will be disabled. Gold Bars, Boosters and other items purchased previously will still be usable until the end of service."

    🍮 🍮  

    the announcement is ---> here

    🍮 🍮  

Hey! Would you like to give us your opinion?

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