Lost gold bars

robin346

I got a new phone and started playing from level 1. After a few months I'd surpassed my previous level on another device, so when prompted to login and "save the game" I finally did so. At that point I had almost 400 gold bars. As soon as I logged in, they all disappeared. My other device synced to the same level, but gold bars didn't change on that device, only on my phone. I've sent multiple emails through the "contact us" forms without any responses. Now what?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1948596#Comment_1948596

Welcome to the King Community.

According to your statement, the first time you tried to save your new game progress, but your new game progress is connected to your old game account, and because of that, the gold bars are not synced from your new game progress.

However, since you have contacted our Player Support you have to reply to the automated mail from them with "Need Help"

Thank you!.

Lindark

Hi there, are you able to see if your game is syncing with levels between your devices? If you complete a level on one device, does it show you passed it on the other? Gold bars are multi-platform, so if they are both connected it shouldn't be like this..

kiara_wael

Hi and Welcome to the King Community

The only one is report this to our Player Support Team here. and tell your Game ID there.

robin346

Yeah, I've filled out that form 3-4 times now with absolutely zero responses. Was wondering if there was any other way to actually get in touch with someone who could help. I guess not.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1948596#Comment_1948596

Welcome to the King Community.

According to your statement, the first time you tried to save your new game progress, but your new game progress is connected to your old game account, and because of that, the gold bars are not synced from your new game progress.

However, since you have contacted our Player Support you have to reply to the automated mail from them with "Need Help"

Thank you!.

robin346

Thank you for the suggestion. I did reply to the auto-generated email with specifics about what happened, but I will try it again with simply "need help" and see what happens. Thanks!

Lindark

Hi there, are you able to see if your game is syncing with levels between your devices? If you complete a level on one device, does it show you passed it on the other? Gold bars are multi-platform, so if they are both connected it shouldn't be like this..

robin346

The games are synced with levels between the two devices and the number of gold bars is exactly the same...except they both are now at 15 because it started them from 0 when I logged in. I just wish they would warn people that doing this could cause you to lose all your gold bars because I would never have logged in from the second device (the one with the larger number of bars).

robin346

So far I've replied to those emails with "need help" multiple times and all that happens is that I keep getting the same auto-generated emails back. Is there seriously no actual customer support/ service? No one to contact? That's what I'm starting to think....