🎬️ Video ads disappearing or not available

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/346223/why-dont-i-get-the-option-to-watch-a-video-to-get-lives-or-a-gift

What level are you at @Sandra_Campbell I have videos to get lives, but they didn't appear in my game straight away.

Sandra_Campbell

I am on level 1634

Alienscar

@Sandra_Campbell Oh right, that is certainly advanced enough for you to be getting these features if they were available to you.

Unfortunately Kiara is right and for some reason the advert features aren't available to everyone at the same time. So whilst at the moment I have them and you don't it could be the opposite situation in a couple of months.

Do you know if your app is at the latest version?

Here is the official article explaining why not everyone has the same events.

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Why don't I have a new challenge but my friend does?

By King GamesLast Updated: May 6, 2021

Other Languages

English

If you don't have a challenge but your friend does, don't worry - you won't be missing out.

At King, we are constantly looking for ways to make our games more fun, interactive and challenging. Whenever we create a new feature, we always like to test it with a small group of players first, to make sure that they like it as much as we do. To do this we always have a randomly selected group of players test the feature and, based on their feedback, decide whether it's something we want to roll out to all our players or not.  

Once the testing has taken place, we'll roll it out so more people can play it. However, due to the huge community of our players whom we love, we sometimes have to split it up to make it manageable and accessible. Millions of players in an event at any time is a lot of work, so we split it up into groups so we can keep it running and you have a better chance of accessing it.

We appreciate it may be frustrating if your friends have a feature that you don't, but it's highly likely you'll be getting it very soon and bear in mind that when you do have an event or challenge, it's possible your friends won't have it this time.  

Keep an eye out for the latest updates to the game to ensure you benefit from all the new levels and features that we release on a regular basis. 

Here is a link to the events part of the Help Center

https://community.king.com/en/blog/kb/categories/69-more-about-events

Nazzi

Hi, until a week ago I saw the video tutorials now they have completely disappeared even from the menu, what happened? Will you put them back?

Alienscar

Hello @Wg11 I am sorry to have to tell you that this site only allows English as its main communication language. Please use an online translation tool and repost your question again in English.

Also you would be better off starting your own Question rather than adding your query to such a long running discussion as this one.

enz978

Tutti hanno gli annunci video per superare i livelli io no perché? Gioco a candy da 10 anni e vorrei anche io i video annunci per vite e booster!

zehus

(EDITED by CM - Unsupported language) 

Alienscar

Hello @zehus and @enz978 I am sorry to say that this community only allows the use of English as its main communication language.

Please repost your question in English using an online translation tool, so that we are able to help you.

https://community.king.com/en/candy-crush-saga/discussion/177814/candy-crush-saga-house-rules

mimi_ri

How do we get answers

Alienscar

@mimi_ri What is your question?