It overcharges my card 🚨

97kj11

The last 2 times I have purchased the “10 gold option” ($1.99), it has charged my card $5.97. Is anyone else having these issues? Who do I contact for a refund?

I would look into what candy crush takes from you all to be certain they aren’t stealing from you too!!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/358489/it-overcharges-my-card

Hi and Welcome to the King Community

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

Crazy Cat Lad

Hi @97kj11 !

Sounds like you play on an Apple device and Apple have merged various purchases from all your apps in one single transaction instead charging them one by one.

Apple may merge all your purchases from the same week or weeks in all your games and apps in one single big charge instead of charging your card one by one.

Have you checked the total amount on the receipt in your Apple-ID to see if it matches the amount you have been charged?

Find more info how you can check this up and how to dispute a purchase if it has been incorrectly charged:

https://community.king.com/en/blog/kb/articles/1854-i-think-i-have-been-charged-twice-i-dont-recognize-an-ios-purchase

Lindark

https://community.king.com/en/candy-crush-saga/discussion/comment/1956082#Comment_1956082

Wow, this is great info! Thank you. I didn't know this :)