Lives sent by friends

amybla

Quick question. I have been saving up lives from my friends. I had approximately 50 lives, but when I signed about a month ago I got a message that said "Candy Crush has updated it's terms and condition. I hit agree and when I was brought to my home screen all the lives I had saved were GONE. Over the past month, I have finally saved up some more. I had about 30 lives and the same message came up ad the same thing happened. All my lives and boosters were gone. Is this happening to anyone else? Is there any way to stop it?

kiara_wael

Hi and welcome to the King Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game

Check also the page here about the Lives.

amybla

Thank you so much!!!!

kiara_wael

Hi and welcome to the King Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game

Check also the page here about the Lives.

amybla

Thank you so much!!!!