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my lives is gone

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Liesbeth_Werner
Liesbeth_Werner Posts: 8 Pro Player 👑

all my lives are gone i am playing op facebook

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  • kiara_wael
    kiara_wael Posts: 149,633 Candy Moderator
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    Hi and Welcome to the King Community

    Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

    This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

    Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

    Check also the page here about the Lives.

  • EOTheGr8
    EOTheGr8 Posts: 3,681 Level 5
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    Hello and welcome to the King Community!

    Your lives recharge. And will be back to 5 within an hour.

    You can also check your inbox to see if friends or other people have sent you lives:

    Click/tap the envelope:

    Then claim lives:

    If you run out of lives, you can also request them!

    Click/tap the lives button:

    Then request lives:

    Hope this helps, have a great day/night! 😁😊

  • betchiegrl29
    betchiegrl29 Posts: 9,606 Level 5
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    Hello @Liesbeth_Werner

    dis you update your facebook as well as your candy crush game? Maybe that was the reason .

Hey! Would you like to give us your opinion?