Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @Mary-Ann_Avella !
All free items not received or lost, do not get refunded or compensated I'm afraid as per the Terms & Conditions. even though it was caused by a technical issue.
If you ever lose any purchased items, then please contact Player Support who can replace and compensate your lost purchases.