Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Displays Orange loading screen and then terminates (PC/Windows 10)
daratcliffe
Posts: 6
Level 2
in Support
I have just installed the app from the Microsoft Store. When I run it the orange loading screen appears for a few seconds and then disapears. IE the app terminates. I am running Bitdefender Total security, but it doesn't report any problems. I reinstalled Windows 10 only recently.
What could be the problem?
0
Answers
-
Hi, that sometimes happens to me when I have connection issues.
0 -
Hi and welcome to the King Community
Clear the cache and cookies on your browser and Please check this page
0 -
I am not using a browser. I am running the windows 10 app
0 -
Hi Thank you for replying back, did you updated your Windows 10 ? Please check this page
0 -
TI recently (in the las couple of months) had to reinstall Windows 10. I have read all the FAQ suggestions and followed the instructions I received from King Technical support. But still the app refuses to get beyond the orange loading screen before it terminates.
0 -
Welcome to the King Community.
Most likely your device operating system is not up to date so the app is not loading properly on your device. Can you check the Windows Update option to see if it's updated?
0 -
The operating system is up-to-date.
0 -
Since you have already tried everything, I suggest reinstalling the game app as another way. I think this way can be helpful for you.😊
0 -
Sorry! Already tried uninstalling and reinstalling.
0 -
No such problem was found in Windows App, so you need to contact Miscraft Support to resolve this issue as the issue is related to your device.
0
