Displays Orange loading screen and then terminates (PC/Windows 10)

daratcliffe · January 2022

I have just installed the app from the Microsoft Store. When I run it the orange loading screen appears for a few seconds and then disapears. IE the app terminates. I am running Bitdefender Total security, but it doesn't report any problems. I reinstalled Windows 10 only recently.

What could be the problem?

[Deleted User] · January 2022

https://community.king.com/en/candy-crush-saga/discussion/362249/displays-orange-loading-screen-and-then-terminates-pc-windows-10

Hi, that sometimes happens to me when I have connection issues.

kiara_wael · January 2022

https://community.king.com/en/candy-crush-saga/discussion/362249/displays-orange-loading-screen-and-then-terminates-pc-windows-10

Hi and welcome to the King Community

Clear the cache and cookies on your browser and Please check this page

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

daratcliffe · January 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2021772#Comment_2021772

I am not using a browser. I am running the windows 10 app

kiara_wael · January 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2022820#Comment_2022820

Hi Thank you for replying back, did you updated your Windows 10 ? Please check this page

https://community.king.com/en/blog/discussion/247421/having-loading-crashing-or-connection-problems-on-a-windows-10-game-app

daratcliffe · January 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2022829#Comment_2022829

TI recently (in the las couple of months) had to reinstall Windows 10. I have read all the FAQ suggestions and followed the instructions I received from King Technical support. But still the app refuses to get beyond the orange loading screen before it terminates.

Sukanta_Biswas · January 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2023041#Comment_2023041

Welcome to the King Community.

Most likely your device operating system is not up to date so the app is not loading properly on your device. Can you check the Windows Update option to see if it's updated?