How do we give feedback to King

Carol-38

Hi@Crazy Cat Lad how do we give feedback to King please.

In the last 30 minutes the box at the bottom of each level showing boosters (free swap - lollypop hammer etc) has been changed in my game. It has gone from a nice clear box to a silly sliding box. I have spoken to others and they still have the nice clear box. Is this something that is being tested on certain players and requiring feedback.

If so I would like to tell King that it is awful, distracting and not necessary and I would like the nice clear box back.

In fact even if King weren't asking for feedback, I would still like to tell them that it is awful, distracting and not necessary and I would like the nice clear box back.

Alienscar

In theory @Carol-38 this community should be a good way of getting feedback passed to King.

I say this because giving community feedback to King is supposed to be part of @Crazy Cat Lad responsibilities as you can see below.

Crazy Cat Lad main roles and responsibilities.

• Report issues and bugs to the Game Team when I see players experiencing this in the Community and keeping the players up to date on the issue.
• Provide players' feedback, comments and what is happening in Community to the Candy Crush Saga Game Team so they are aware of players' comments and preferences about the game.

I will leave it for you to decide if you think this actually happens.

Alternatively I guess another way of providing feedback to King is to use the Player Support link.

One other method that you might like to consider is to email King directly. In the Terms and Conditions it says this:

20 Complaints and dispute resolution

20.1 Most concerns can be solved quickly by contacting us at queries@support.king.com.

Carol-38

Thanks@Alienscar I know I saw something a while ago of someone else having their booster box changed. It's silly, you can't see all the boosters have to slide the bar. It does make you wonder what goes on at King.

Alienscar

Same here @Carol-38 I remember seeing a post from someone last year about this issue, but I can't find it now.

I have got the same thing in my game now and it is quite frankly ridiculous. Why do I need to scroll to see one booster when previously I could see all in-game boosters at once? The change can't be considered an improvement as it makes using our in-game boosters more difficult.

@Crazy Cat Lad @Pounawea please ask your teams to stop tinkering with things that are fine and fix the real issues.

Michael-6

The feedback process is as follows:

Level feedback

1) @Crazy Cat Lad asks for level feedback.

2) Players give feedback

3) Feedback is completely ignored

4) Levels are made worse

In game feedback

1) Players note a fundamental flaw in the game

2) Feedback is ignored

3) Game is updated with a pointless feature such as the ugly fish redesign

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2092224#Comment_2092224

I think they will change that. I too had changed the graphics of the boosters but now boosters are back as before

Carol-38

@Alienscar @Michael-6 @Tess92 I got the nice clear box back.

Alienscar

@Carol-38 that is good news, fingers crossed mine has changed as well. Being the weekend I won't get to check until the evening.

Carol-38

@Alienscar well let's hope it has. Now let's hope they do something about the new Episode Race. Must admit it wasn't something I wanted to do but I really pushed it yesterday and got the 30 gold from the Episode Race I posted. Going on holiday Monday for a month so won't be playing much.