💰️❌ Facebook issue with purchases (game freezing/ giving error message)

maximocorominas

What can I do

José_Savelkoul

I'm afraid at the moment you can't do anything about that. See this post:

https://community.king.com/en/candy-crush-saga/discussion/366209/%EF%B8%8F-%EF%BB%BFfacebook-issue-with-purchases-game-freezing-giving-error-message/p1

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/366160/app-store-offline

Hello Foxy do you play through Facebook?

https://community.king.com/en/candy-crush-saga/discussion/366209/%EF%B8%8F-%EF%BB%BFfacebook-issue-with-purchases-game-freezing-giving-error-message

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366257/i-cant-connect-with-the-store

Hi and welcome to the King Community

Please check this page for the Info

https://community.king.com/en/candy-crush-saga/discussion/366209/%EF%B8%8F-%EF%BB%BFfacebook-issue-with-purchases-game-freezing-giving-error-message

Crazy Cat Lad

@Alienscar I should had posted the thread about the Fantastic 5 earlier. My apologies for the late communication on that.

Players have emailed Player Support about the Fantastic 5 as well, I am not saying that they haven't received any emails regarding the feature missing.

The feedback from both the Community and Player Support regarding Fantastic 5 has been passed on to the Game Team.

Cheers!

Alienscar

Hello @Crazy Cat Lad thanks for the information, I appreciate it.

I have lost my Fantastic Five as well, but it might surprise you to learn that I don't care about features in my game coming and going. All I am after is clear and precise reasons as to why various changes occur.

It would have been much better for everyone if the removal of Fantastic Five had been announced before it had happened. This way it would have been an expected change and people wouldn't have been left thinking they had an error in their game, or that the feature was coming back soon.

foxy

still cannot purchase boosters/lives. when will problem be fixed it has been 2 days .not enjoying playing the game when you can't purchase boosters/lives to keep you going

foxy

was told to check app update log out then restart how do you check app update

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366299/purchase-problem

Hi and Welcome to the King Community

Please check this page for Info

https://community.king.com/en/candy-crush-saga/discussion/366209/%EF%B8%8F-%EF%BB%BFfacebook-issue-with-purchases-game-freezing-giving-error-message

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366301/cannot-connect-to-app-store

Hi and Welcome to the King Community

-Clear the cache and cookies on your browser

Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.

Please check this page for Info

https://community.king.com/en/candy-crush-saga/discussion/366209/%EF%B8%8F-%EF%BB%BFfacebook-issue-with-purchases-game-freezing-giving-error-message