Can't play

Shane_Cowan

What's up with this?

'You have experienced an error that we are working hard to fix. Please try again in a moment.'

Been getting this for about 34 hours. Try to play a level get message. In fact anything I click on in game and this message pops up. So essentially can do nothing.

Tried sending a message to support but got an auto response that was no use what so ever.

kiara_wael

Hi and Welcome to the King Community

Which device are you play ?

Shane_Cowan

Candy Crush through Facebook on a PC

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2106505#Comment_2106505

Thank you for report it , will give this feedback to the Game Team . Meanwhile, please try

-Clear the cache and cookies on your browser

Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.

If you have a Windows PC you can also download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Windows 10 is required to download the game

Shane_Cowan

Hi

Have tries with Google Chrome, Firefox, and Slimjet.

Browser History is cleared daily. CCleaner is also run a few time a day.

My wife is able to play on the same computer with the same browsers without a problem