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Can't play
Shane_Cowan
Posts: 23
Level 3
in Support
What's up with this?
'You have experienced an error that we are working hard to fix. Please try again in a moment.'
Been getting this for about 34 hours. Try to play a level get message. In fact anything I click on in game and this message pops up. So essentially can do nothing.
Tried sending a message to support but got an auto response that was no use what so ever.
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Answers
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Hi and Welcome to the King Community
Which device are you play ?
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Candy Crush through Facebook on a PC
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Thank you for report it , will give this feedback to the Game Team . Meanwhile, please try
-Clear the cache and cookies on your browser
Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.
If you have a Windows PC you can also download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Windows 10 is required to download the game
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Hi
Have tries with Google Chrome, Firefox, and Slimjet.
Browser History is cleared daily. CCleaner is also run a few time a day.
My wife is able to play on the same computer with the same browsers without a problem
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