Rank drop

lizakovalenko77

I had a level of 76, instead of moving to 77, it dropped to 74. How is it possible???

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366815/rank-drop

Hi and Welcome to the King Community

Sorry that happen to you. Make sure updated your Apps , play any level force closed and log in , if its not works .

 Please report this to our Player Support Team here. and tell your Game ID there. to get restored.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/366815/rank-drop

Welcome to the King Community.🥰

The Players Rank system is fully automatic and your Rank will always be increasing. If you have been playing the game offline for a few days or your game progress has not been stored on the server for a few days then your unsaved player rank will be lost due to app crash or uninstall the app.

However, since the Players Rank system is automatic, it will not be possible to restore the Rank manually.😪

Feel free to write back if you have any troubles or questions.

Thank you.