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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Still having trouble to get my previous progress

BeuAyat
BeuAyat Posts: 5

Level 1

I have tried to do as you had guided me but the syncing option doesn't work there .! Sinse i have changed my Facebook id with my gmail id I can not get my progress back and from that time I didn't play my game because of this .! So plz do help me it comes like this when i try to sync .. sending attachment

Kindly help me or tell me a easy solution and help me out in this thanks, I'm waiting for your reply thanks

Comments

  • kiara_wael
    kiara_wael Posts: 157,876

    Hi and Welcome to the King Community

    If you sync to facebook should not be any problems if you gmail is your king account log in. you should keep you levels and gold bars but may or may not take the boosters you have stored slightly depends on what device you play on

    on your pc. sign out of candy crush then clear your Internet browser cache / history to the beginning of time. restart your device and then log back in .See if sync your levels correctly now

    Please check this page


  • BeuAyat
    BeuAyat Posts: 5

    Level 1

    Thanks a lot to telling me the solution and method, when i log in my king account and proceed the password option then when I should sync the game there , I click so many times on the sync option but it's like nothing happening with that even i wait so long but it's like it's doesn't works so what i do that time

Hey! Would you like to give us your opinion?