Still having trouble to get my previous progress

BeuAyat

I have tried to do as you had guided me but the syncing option doesn't work there .! Sinse i have changed my Facebook id with my gmail id I can not get my progress back and from that time I didn't play my game because of this .! So plz do help me it comes like this when i try to sync .. sending attachment

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Kindly help me or tell me a easy solution and help me out in this thanks, I'm waiting for your reply thanks

kiara_wael

Hi and Welcome to the King Community

If you sync to facebook should not be any problems if you gmail is your king account log in. you should keep you levels and gold bars but may or may not take the boosters you have stored slightly depends on what device you play on

on your pc. sign out of candy crush then clear your Internet browser cache / history to the beginning of time. restart your device and then log back in .See if sync your levels correctly now

Please check this page

https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com

BeuAyat

Thanks a lot to telling me the solution and method, when i log in my king account and proceed the password option then when I should sync the game there , I click so many times on the sync option but it's like nothing happening with that even i wait so long but it's like it's doesn't works so what i do that time