Not receiving gifts won

yvetteembry

I just played the climbing event, I won 30 minutes of fish and 30 minutes of the color bomb and didn't receive them. Why??? I have had this issue several times and NEVER get an answer or rewards reimbursed! This is getting very annoying and frustrating!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/369228/not-receiving-gifts-won

Hi and Welcome to the King Community

Make sure updated your Apps and If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

for more Informations please check this page

https://community.king.com/en/candy-crush-saga/discussion/361872/%EF%B8%8F-%EF%BB%BFno-rewards-from-cloud-climb

Lindark

Are you able to try signing out and back into your account on the app? This may solve the issue.

yvetteembry

I've already done that. When I'm done with my games/lives for the day I always just exit out. This doesn't happen every time, but when it does it never gets fixed. Logging out or updating the app is y'all's answer to everything. Can we just get the issue fixed please?