Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
❄ Candy Holiday Season ❄ - More info HERE
🏆 Winter Cup - Win a year’s supply of Gold Bars (100 every month) - More info HERE
❄ Candy Holiday Season ❄ - More info HERE
🏆 Winter Cup - Win a year’s supply of Gold Bars (100 every month) - More info HERE
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
I lost my Facebook account.
Esemkay
Posts: 9
Level 2
in Discussions
I am active crusher, I signed inn using my Facebook account details, but the account was hacked, All efforts to get it back was not met. I still have the game in my phone and I have played more than 11,0000.
Can you kindly, update me through this account?.
0
Answers
-
Hi and welcome to the King Community
I am very sorry that this happened to you. You must first create a new Facebook account and connect the game. Next step 👇️
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
Check more info here with how to restore a game on a new account.
0
