Why is my avatar/picture blank?

Tess92

Hi @Kerrie! 🌸

This is occurring after the issue encountered on Facebook on May 14th. Some Facebook players are able to see their own avatar but not that of their friends. I noticed that it only happens on the mobile App and not on the PC. It is not known when it will return as before but hopefully as soon as possible.

StefB

Hi Tess92

It's not only on the mobile app. It might be occuring on the mobile app, but pictures and avatars of facebook users (cannot see what device they use) are not visibe in the friendlist nor on the playfield for me. I'm a king account user playing on a windows desktop. It occured at the same time as the issue with Facebook.

Tess92

Hi @StefB ! 😊

Thanks for the feedback. ❣️

My account is connected to Facebook and this problem only happens to me with the mobile App. Something similar has already happened in the past and it was resolved after a short time, let's hope that's the way it is again.

Amoonmoon

It's not just my picture either.

And sometimes I just get out of the game.

And play again in a minute.

It's all gone.

It's like I'm just a new account.

Tess92

My phone says the latest Facebook update was May 14th, I'm waiting for the new update to see if the issue goes away.

Micheline61

For 2 weeks I no longer see my Facebook profile picture when I play Candy Crush. Can someone tell me if there is a way to make it reapper. Thank you.

Kerrie

https://community.king.com/en/candy-crush-saga/discussion/comment/2208847#Comment_2208847

I didn't see a current update. I'd rather play as long as possible, profile picture or not, before I update. F5 disappeared for people after updating so I don't want to do it.🤷

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2209017#Comment_2209017

I think this is due to Facebook, the Candy Crush App is up to date and working correctly, but Facebook is not up to date in the mobile. Anyway, I will pass the feedback.

Kerrie

https://community.king.com/en/candy-crush-saga/discussion/comment/2209025#Comment_2209025

Thanks!

I want to make sure I understand because it's technology and I usually don't.

Is Facebook not up to date in mobile because of my account or is that the Candy Crush app?

If I sign in with my email am I playing in Facebook?

https://community.king.com/en/candy-crush-saga/discussion/comment/2207748#Comment_2207748

I've been nervous since I read it might be a way of protecting my privacy/identity.

Could this have anything to do with protecting privacy/identity?

I appreciate your help @Tess92🥰

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2209059#Comment_2209059

Unfortunately I cannot give a sure answer, but I assumed that the problem is due to Facebook because I have seen that in my phone the App is not updated since May 14th. The Candy Crush App, on the other hand, works correctly.