Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Please clear the cache and cookies on your browser if you still have issues with the game.
If the game then still won't load, please email our Player Support about this from HERE. Remember to enter the same email address that you use for login on your Facebook account, so they will find your account and to avoid an auto reply.
Hi @BR910820 and welcome to our Community! 🤗
Have you tried to download the Candy Crush App on your device from the App store and then connect on Facebook?
From your screenshot it looks like you are trying to play Candy Crush from your mobile but directly on the Facebook page.