lost 10 gold bars , accidentally purchased

Squirrelwife

I've accidentally purchased things a few times before and decided to ignore it at that time.

I also DO purchase intentionally when i have enough moves given and know i could win the game.

But now, this is getting way too maddening.

I accidentally clicked on the "Continue To Play?" button, which never gives you an option to reconfirm.

I only got 5 moves, which then of course made me lose the game.

Yes, i do purchase extra moves, but only when i have like 20 or more left.

I would NEVER had purchased more moves with only 5 left.

So, i lost 10 gold bars for nothing.

I noticed that other things, like the spring climbing tree, etc..., will ask you if you really want to claim it. That gives you an option.

So, why not reconfirming if i REALLY want to make a purchase? Vendors all over the internet give you an option.

Not Candy Crush.

And so, i am asking you to pls. restore the 10 gold bars. I am not cheating.

To me, it's not about the money necessarily, it's about losing gold bars....

I noticed a lot of other people are infuriated by that. If you have a good reason to not give people an option, i am willing to listen.

Thanks, i have been playing for years. I am at 6365 - which is the level i lost my gold bars at.

Squirrelwife/Marguerite

June 6

Crazy Cat Lad

Hi @Squirrelwife !

Please find info here on how you can get purchases refunded or compensated:

https://community.king.com/en/candy-crush-saga/discussion/256652/%F0%9F%9B%92-%EF%BB%BFdid-something-go-wrong-with-your-purchase

Squirrelwife

Ooops, i wonder if i replied somewhere else. So, here it is again:

Thank you as usual, Crazy Cat, for your quick reply. It wasn't about the money i lost, it was about the gold bars. I always use them when i am out of options. Then I purchase them, but only when i have more than 20 moves left.

In this case, i only had 5 moves left and would never have purchased the gold bars. Sure enough, i lost.

But this time, i just lost them as i accidentally hit on 'continue playing" or whatever it is called. I care about the gold bars, not the money. I can assure you that i am not cheating you out of gold bars to get them for free. I can also assure you that i will not ask again, should i again accidentally click on the "continue play" thing.

So, i would respectfully ask just for these 10 gold bars. I can probably use them now that i have been on level 6371 for days.

Thanks so much,

Squirrelwife/Marguerite

Lindark

Sorry this happened to you... I've made mistakes too. Very annoying! Luckily 10 bars isn't too much.. Hopefully they can reimburse you :)

Squirrelwife

Thanks so much for your sympathy, Lindark. Yes, it is annoying. It is more the gold bar loss than then money that bothers me as i usually do get gold bars if it is WORTH continuing.

This time, i would have had only 5 moves, so i would never intentionally have continued.

Thanks again, and have a great day,

Squirrelwife/Marguerite