Lost lives

tracy7469

I had to download candy crush due to a new phone and I lost all my lives. There were over 550 lives and tons if friends I lost. Can you restore them for me please. 🥺

Thank you for any assistance.

Sincerely,

Tracy OBrien

King ID: 1144393362

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/375145/lost-lives

Hi and Welcome to the King Community

Sorry that happen to you . if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

Check also the page here about the Lives.