How do I get my progress back?

tashrosin

I was singed in withFB but the game kept crashing. I reloaded it and gone from level 3678 to 1….how do I get back to the old level?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/375965/how-do-i-get-my-progress-back

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, check here how to get it restored.

https://community.king.com/en/candy-crush-saga/discussion/251570/%EF%BB%BFhave-you-lost-your-levels-heres-how-to-get-them-restored

tashrosin

Game didn’t save-can’t find this in topic support. Back at level 1 after game crashed from level 3678

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2296643#Comment_2296643

Welcome to the King Community 🥰

First of all, we are sorry for your problem and we are interested in giving you the solution. However, at the beginning I wanted to ask you if you linked before your game progress to your Facebook account, meaning that your game progress was saved via Facebook?

Using multiple Facebook on the same device may also cause the game to log in with another Facebook, in which case you will return to Level 1. If this is the case then you will find the details HERE so that you can get back to the original game progress by logging in with the correct Facebook.

If you have never saved your game progress through an account, you have lost your entire game progress. Even so, we'll be able to manually return your game progress to new account and let us know again if you wish it.😄

Thank you and we look forward to hearing from you🙏

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2296643#Comment_2296643

Hi tashrosin and welcome to our Community! 😊

If your game was connected to Facebook you shouldn't have any problems catching up on your progress. When you are on the game's home screen, does the icon appear telling you to connect to Facebook?

You should see Save my progress and Continue with Facebook.