Can you help me reset my password *

Lisal6715 · July 2022

I need help getting my community password reset again. Every time I try to reset it I keep getting a failure to authenticate. I have tried Safari, Google, Bing and keep getting the same error message.

Can you please test it. Or my other question is can this be merged into* and delete *

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules @llopez6715

Crazy Cat Lad · July 2022

Hi @lalopez6715 !

I have reset the password on the account @llopez6715 .

I have PM:ed you the new password.

kiara_wael · July 2022

Hi and Welcome to the King Community

In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password.

You can then reset the password by contacting our Player Support instead HERE. In this case, please provide the following details in your email for a swift reply and solution:

-Your Community username

-Email address your Community account is registered with

Our Player Support will then get back to you within 72 hours and help you to access your account.

Lisal6715 · July 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2298155#Comment_2298155

@kiara_wael I am not new to the community. It is the community password not my game password and I am entering everything correctly. This happened before and @Crazy Cat Lad reset my community sign on password. @llopez6715 is my original community account I created @lalopez6715 when I couldn’t get into my account. I have quite a few badges and points that are on the profile. That is why I also asked if the two could be combined into one.

Lisal6715 · July 2022

@Crazy Cat Lad can you please reset my password for the community like you did before when I could send you a PM. @kiara_wael it is the community sign on that is not letting me reset my password and not for the game. since it is not the game why would I contact Player Support.

Can someone please respond and help me out?