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Why am I not getting F5 awards on my ipad
Answers
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@Alienscar i have several use profiles in the game. All of them are on f5 teams. The thing I need help with is figuring out why I can’t claim the awards on my iPad. I have been able to get them on an android device after it did not work on the ipad.
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What is A& E?
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Accident & Emergency
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So you use different email addresses for each profile then?
Have you ever received your F5 on your iPad?
Is the Operating System of your iPad higher than or equal to iOS 10?
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Everything was working fine until this last week. I never had problems with getting the awards. Yes I use different email addresses and I am having problems only on my ipad here is one from yesterday
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Ipad iOS is at 15.5 and backed up. I had to delete a lot of stuff to get it to backup. Been taking to many pictures in candy crush saga
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I’m almost tempted to just uninstall the app and reinstall it
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@lalopez6715 I had to delete a lot of stuff to get it to backup.
Lack of available memory space can affect not only Candy Crush, but the device itself. Candy Crush requires 2GB or more of RAM to work correctly. If you had to delete stuff just to backup this is not a good sign. Saying that I would expect your device to show other symptoms other than just your F5 issue. Running slowly, crashing and freezing are general signs of lack of memory.
That is probably your best option, but as you know you will lose all of your saved boosters.
I guess you are already aware, but please remember to restart your device in between removing and reinstalling the app.
Also clear the browsing history of Safari and delete everything you can to maximise your memory space.
The standard response on here when someone doesn't receive the rewards from a feature is to tell them to contact Player Support. Problem is we are also told that King don't generally replace items that we win from playing the game.
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I have already contacted player support and have not gotten a response. I’m probably just going to use up the boosters I have first
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I have cleared cache/search history on both devices after doing some research and reading other posts in the community
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