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🗺️ Completed levels not registering/ not being saved (fixed)
Answers
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Hi @Tonia_Cremonesi please check the thread linked below you will probably find your previous post in there.
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Thank you for the tag @Alienscar. As stated on the first page of this thread - this has been recognized as an issue by the studio and they are currently investigating it. As soon as there is any new information it will be posted here.
I understand how frustrating this is for the players, but please be patient - this is definitely a high priority for the studio and they are working on the problem as quickly as they can.
😊🐨💕
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It has been recognised now bearwithme, but it hadn't when I tagged you and Cat Lad. I tagged you so that someone would eventually create a discussion like this.
I wasn't complaining about the issue I was just trying to get someone to notice an issue that was just being ignored.
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Thanks for the clarification @Alienscar. I do appreciate your tags.
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@Tonia_Cremonesi Progress isn't being saved!! I also posted earlier and it seems my post has disappeared - WHY?
Hello Tonia in case I wasn't clear in my previous post your post hasn't disappeared it is now the first post of the thread I linked above.
The issue you describe of progress not saving is now being investigated by King
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I did go there this morning but it was not helpful. There are many others having similar problems so I do believe it is a game issue
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Hi Alienscar!
The problem had already been reported by me as soon as I realized that something was wrong, it was not ignored.
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I'm happy to announce that this issue is now fixed!
All levels should from now and on be saved correctly and you can continue from the correct level when returning to the game.
If your game did not automatically restore the lost levels, you will need to replay them
If you lost various played levels you can also reach out to Player Support HERE, so they can put you back on the level you should be on.
In case you used any purchased items on the levels that didn't get saved correctly becasue of this issue, Player Support will also be able to compensate for any lost purchases.
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Hi Tess in my opinion there were far too many responses to people that directed them to a post that had no bearing on the stated problem. From my point of view the problem looked like it was being ignored because of this style of response
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This discussion has been closed.
