Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
Hello @kamalama1 it sounds like you are suffering from an issue that was supposed to have been fixed in March of this year. Like a lot of issues @Crazy Cat Lad claims are fixed it is apparent from all the complaints that the issue still occurs.
You can read more about your issue in the discussion linked below.