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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵Did You Qualify for the First Knockouts?
Game frozen on WEB
Comments
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HI @anesa123, I had a feeling that your print screen was from Windows. First question, are you playing with the version that came with Windows? If so, my suggestion is that you go to the shopping bag/store and install the game from there. I had problems once with the game and it was because I was playing with the version that came with Windows. Once I installed the game the problem disappeared. So that's a first to check out. If you are playing with the installed version, chances are it's a Facebook glitch so I've stopped playing all my games through Facebook and only play through King. To create a King account go to your settings and log out of Facebook. Then the blue button will say "retrieve my progress" and you will click on that. Then click on "create an account" and enter an email address and password. It should sync with Facebook. If, by some chance it doesn't, then try to create the account from your mobile. That definitely creates and syncs your account. The third thing that you can do is if you do have the installed version make sure that it's got the most recent version of the game. If you do, then the final thing that you can do is uninstall and reinstall the game. You will not lose your boosters or gold bars. I have done this and everything was still there when I reinstalled it.
