Game frozen on WEB

anesa123

Guys did anyone face this? I tried all. Shut down, clear cookies, etc etc. But nothing works.

Capture Cndy Crush.PNG

Please see the snap shot. Please help to restore.

Diamond_Lim

https://community.king.com/en/blog/discussion/379229/game-frozen-on-web

Welcome to Sweet King Community! 👑

Did you try following another steps here? 👇

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-or-not-loading-on-pc-facebook

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Have a nice and safety day! ❤️😊

I move this thread to Candy Crush Community soon. 😉

_Elsa_

Hi @anesa123, welcome to our community. Are you playing the game through Windows 10/11? The print screen looks like it might be through Windows. I'm going to check something out for you. brb...........

_Elsa_

Ok I'm back now. Where are you playing the game? Mobile or PC? It might be a Facebook glitch. Have you ever tried playing the game through King?

anesa123

https://community.king.com/en/blog/discussion/comment/2316292#Comment_2316292

Dear Dimond Lim, Thanks for the tip. Tried most of them Does not work. :-(

anesa123

https://community.king.com/en/blog/discussion/comment/2316474#Comment_2316474

Dear Queen Elsa, Thanks for your help. I am playing both on PC and mobile. Mobile is working but PC is the problem. I am using windows 10 pro on PC. I am playing via Facebook at the moment. I have never tried to play via King. Can u let me know how to do it. Will it come up with all my progress? Thanks for your help in advance.

anesa123

It is like this on Firefox and also the same on Google Chrome

anesa123

On King it is giving me the above message

wykoon

Hello there @anesa123 and please to e-see you in the Community,

Since you've tried all steps as recommended. Please check for updates of Firefox and Chrome browser. If it's still the same, then the issue is with Facebook as mentioned by Queen_Elsa, which is beyond our control. In this regard, you may need to wait for the issue to fix itself.

Thanks again for responding and I hope you will take some time to navigate around here and participate in on-going contests to stand a chance and win some gold bars to your favourite King's games.

😊😊💕💕

anesa123

https://community.king.com/en/blog/discussion/comment/2316918#Comment_2316918

Dear Wykoon,

Yes indeed I think the problem I with Facebook. I will write to them and wait for their reply. Will update eventfully here as well.

All you guys r really helpful and I highly appreciate all the quick responses. 😍

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/2316996#Comment_2316996

You are welcome and it's our pleasures. 😊

You can also participate on Candy Crush Contests here and General Contests here that you can chance to win gold bars on this game and please check more on Candy Crush Community. (Support, Discussion, Contests, Ideas, Videos, etc.) 😉

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Have a nice and safety day! ❤️😊

I move this thread to Candy Crush Community soon. 😉