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Game Messing Up
Shane_Cowan
Posts: 23
Level 3
in Support
Hello
The past 2 days I have played Candy Royale. Both days I have used Gold Bars and Boosts to try and get to 7 straight wins and claim the prize. Both days I have needed to buy a specific boost to complete the pattern. And on both days the purchase has gone through but the game has not come back up to complete. Therefor I have lost my progress and wasted my Gold and Boosts.
If your game cannot function properly you should not be taking peoples money.
Player ID No: 113315380
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Answers
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Hi and Welcome to the King Community
Thank you for the feedback . For the purchase that you didn't receive and how to get that refunded or compensated Please check here
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i have had this happen 4 times already, i make a purchase because i only need a couple of shiots to finish the level, it takes my money and does not return to the game, was playing candy crush saga
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Welcome to the King Community 🥰
If you have any problems with the purchase and want to get a refund, you need to follow THIS link because our community does not handle anything related to the purchase.
If you play on mobile, then please email Player Support directly from the game. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Thank you.
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