Strawberry shortcake ad freezing game (fixed)

Kallimasia

Strawberry shortcake advertisement when opens fridge my game and I lose everything because I have to close the app and reopen it. that happened constantly is very annoying.

Any ideas?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/381775/advertisement-not-opening

Hi and Welcome to the King Community

This issues hasbeen reported, Thank you

jbfelty

It was very frustrating lost 10 lives without getting to play.

anklebones

https://community.king.com/en/candy-crush-saga/discussion/comment/2350880#Comment_2350880

I’m not sure what you mean? I have done this. Multiple times. I submit the complaint each time, yet nothing has changed.

VanAnnClem

Yes, I’ve been so frustrated today with that ad not closing out!

zitagirl

The ad is affecting all of the king games — how about awarding extra lives for all the restarts and lives lost tonite?

Lucky_leo

Same here. I have to close the app and then play Royal Match.

Candy crush saga getting sooo aggravating.

too many prompts and commercials before you can start a game.

now this stupid strawberry shortcake commercial that freezes and ruins everyone’s game.

amelieamelie

Strawberry shortcake ad freezes, and full restart needed, losing levels. It has showed up 10x today!

Eugest

https://community.king.com/en/candy-crush-saga/discussion/comment/2350899#Comment_2350899

Exactly. They suggested we opt out, but we can't, because it doesn't save the opt-out in the crashed state.

I am trying to avoid ads until they fix this. It is ALWAYS this ad, all day long.

labga800

Here’s what it looks like. The “X”s don’t work to close out after the time of watching the ad. It stays on this screen and then you’re forced to close out of the app entirely to get out of the ad. This ad should be discontinued. Sooo many people are having issues with it and it’s frustrating that no one has done anything to resolve this issue. Do better candy crush!!